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Guide Update Failing

 
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SAKO_MAN
Just looking around
Just looking around


Joined: 13 Feb 2017
Posts: 3

PostPosted: Mon Feb 13, 2017 7:49 pm    Post subject: Guide Update Failing Reply with quote

I have been pulling my hair out trying to figure out where the disconnect is in my configuration between WiRNS and Schedules Direct. I got the issues with port 80 resolved by turning off IIS in windows 10. When I installed WiRNS the port 80 test passes and the WiRNS server went Green. I have confirmed my current subscription to Schedules Direct is good and I can log in with my id and password. When I try to force a guide update it appears to go out and try to get a guide update but eventually comes back as GUIDE UPDATE COMPLETED: FAILED. The following is the log file generated from the attempt to update the guide. It looks like WiRNS is successful in logging into Schedules Direct but then fails to put the guide. I have tried turning off my firewall and I get the same results. I have tried uninstalling WiRNS and re-installing and I get the same failures to update the guide. WiRNS is picking up my 1 ReplayTV system on my local subnet. Any additional pointers would be greatly appreciated:

[2/13/2017 21:43:07] WiRNS v3.0.5732 build 18532
[2/13/2017 21:43:07] (c) 2004-2015 rbolen70, Glenn1963 and hdonzis
[2/13/2017 21:43:07] Portions (c) 2003-2004 kjac
[2/13/2017 21:43:07] C:\WiRNS\wirns.log has been backed up to C:\WiRNS\wirns.log.20170213214307.txt
[2/13/2017 21:43:07] Deleted wirns.log.20170213162522.txt
[2/13/2017 21:43:08] C:\WiRNS\wirns.debug.log has been backed up to C:\WiRNS\wirns.debug.log.20170213214307.txt
[2/13/2017 21:43:08] Deleted wirns.debug.log.20170213162522.txt
[2/13/2017 21:43:08] **************************************
[2/13/2017 21:43:08] Time Synchronizer (C)2001 Valer BOCAN
[2/13/2017 21:43:08] Simple Network Time Protocol (see RFC 2030)
[2/13/2017 21:43:08] Modified for WiRNS by rbolen70
[2/13/2017 21:43:08] Connecting to: pool.ntp.org
[2/13/2017 21:43:08] Local time: 2/13/2017 9:43:08 PM
[2/13/2017 21:43:08] Precision: 2.76069853871623E+73 ms
[2/13/2017 21:43:08] Poll Interval: 8 s
[2/13/2017 21:43:08] Reference ID: time.fu-link removed (130.133.1.10)
[2/13/2017 21:43:08] Root Dispersion: 170.5322265625 ms
[2/13/2017 21:43:08] Round Trip Delay: 48 ms
[2/13/2017 21:43:08] Local Clock Offset: 24 ms
[2/13/2017 21:43:08] **************************************
[2/13/2017 21:43:08] Checking connection to SchedulesDirect.
[2/13/2017 21:43:08] Purging old guide/lineup information
[2/13/2017 21:43:08] Update Time: 2017-02-13 21:43:08
[2/13/2017 21:43:08] Updating guide information in the database.
[2/13/2017 21:43:08] Updating guide for SchedulesDirect account: *****
[2/13/2017 21:43:08] Downloading guide information for: Mon Feb 13
[2/13/2017 21:43:08] Validating data from SchedulesDirect for: Mon Feb 13
[2/13/2017 21:43:08] There were problems connecting to SchedulesDirect. WiRNS will retry in 60 seconds.
[2/13/2017 21:44:09] Downloading guide information for: Mon Feb 13
[2/13/2017 21:44:09] Validating data from SchedulesDirect for: Mon Feb 13
[2/13/2017 21:44:09] There were problems connecting to SchedulesDirect. WiRNS will retry in 60 seconds.
[2/13/2017 21:45:09] Downloading guide information for: Mon Feb 13
[2/13/2017 21:45:09] Validating data from SchedulesDirect for: Mon Feb 13
[2/13/2017 21:46:09] Unable to get valid data from SchedulesDirect.
[2/13/2017 21:46:09] An error occured while updating the guide.
[2/13/2017 21:46:09] WiRNS will attempt another guide update in 2 hours.
[2/13/2017 21:46:09] Setting guide update time to : 2017-02-13 23:46:09 for recovery attempt.
[2/13/2017 21:46:09] Configured to update guide at: 2/13/2017 11:46 PM
[2/13/2017 21:46:09] Vacuuming database
[2/13/2017 21:46:09] Parsing PPV Configurations.
[2/13/2017 21:46:09] Stopping ToDo Timer
[2/13/2017 21:46:09] Processing ReplayGuide Information.
[2/13/2017 21:46:09] Processing local shows.
[2/13/2017 21:46:09] Processing local shows done.
[2/13/2017 21:46:09] Refreshing Replays.
[2/13/2017 21:46:09] [PLUGIN] IVSProvider returned custom information for ISN 00004-54831-78175 to 192.168.15.69
[2/13/2017 21:46:10] Refreshing RecordingGuide for: Living Ro...(192.168.15.26)
[2/13/2017 21:46:10] Recording guide up to date.
[2/13/2017 21:46:10] Parsed 44/44 entries as of 2/13/2017 8:58PM.
[2/13/2017 21:46:10] Refreshing RecordingGuide for: Office_1(192.168.15.69)
[2/13/2017 21:46:10] Parsed 0/0 entries as of 2/13/2017 9:46PM.
[2/13/2017 21:46:10] Refreshing Replays done.
[2/13/2017 21:46:10] Refreshing ReplayGuide information.
[2/13/2017 21:46:10] Added 96 ReplayGuide shows for Living Ro...
[2/13/2017 21:46:10] Added 0 ReplayGuide shows for Office_1
[2/13/2017 21:46:10] Added 0 Downloaded shows for all
[2/13/2017 21:46:10] Refreshing ReplayGuide information done.
[2/13/2017 21:46:10] Checking for shows to hide from Poopli.
[2/13/2017 21:46:10] Checking for shows to hide from Poopli done.
[2/13/2017 21:46:10] Updating ReplayGuide flags...
[2/13/2017 21:46:10] Updated ReplayGuide flags in 0.0937552 seconds (0.0625035 clear, 0 downloaded, 0.0312517 duplicate).
[2/13/2017 21:46:10] Uploading ReplayGuide data to Poopli.
[2/13/2017 21:46:11] Uploading ReplayGuide data to Poopli done.
[2/13/2017 21:46:11] Scheduling JIT Recordings
[2/13/2017 21:46:11] Scheduling JIT Recordings complete
[2/13/2017 21:46:11] Checking Manual Recordings.
[2/13/2017 21:46:11] Checking One-Time Recordings.
[2/13/2017 21:46:11] Processing ToDo Information.
[2/13/2017 21:46:11] Building ToDo List for: Living Ro...
[2/13/2017 21:46:12] Added 0 ToDo entries for Living Ro... in 0.1093782 seconds.
[2/13/2017 21:46:12] Determining conflicts...
[2/13/2017 21:46:12] Completed conflict determination in 0 seconds.
[2/13/2017 21:46:12] Done.
[2/13/2017 21:46:12] Configured to refresh ToDo and Replay Guide every 240 minutes.
[2/13/2017 21:46:12] Collecting free memory
[2/13/2017 21:46:12] Configured to update guide at: 2/13/2017 11:46 PM
[2/13/2017 21:46:12] Loading/Refreshing Plugin Channel Guide Provider.
[2/13/2017 21:46:12] Loading ReplayZone genre data.
[2/13/2017 21:46:12] Loading Production Crew data.
[2/13/2017 21:46:12] Loaded/Refreshed Plugin Channel Guide Provider.
[2/13/2017 21:46:12] SchedulesDirect Messages:
[2/13/2017 21:46:12] SchedulesDirect Messages: Your subscription will expire: 2018-02-14T02:22:51Z
[2/13/2017 21:46:12] Ready to intercept/proxy ReplayTV requests

WiRNS Debug Log
[2/13/2017 21:43:08] There were problems with the SchedulesDirect content: Missing stations
[2/13/2017 21:44:09] There were problems with the SchedulesDirect content: Missing stations
[2/13/2017 21:45:09] There were problems with the SchedulesDirect content: Missing stations
[2/13/2017 21:46:09] Guide Update error: System.Exception: Exception of type 'System.Exception' was thrown.
at WiRNS.DataDirectData.GetData(Boolean replayStyle)
at WiRNS.WiRNSMain.DoGuideUpdate(Boolean replayStyle)
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rmeden
Replay elitist
Replay elitist


Joined: 22 Jun 2007
Posts: 373

PostPosted: Mon Feb 13, 2017 11:04 pm    Post subject: Reply with quote

Did you recently let your SD account expire? That can cause a block.
Did you recently reset your SD password and not update WiRNS? That can cause a block.

To test if you're blocked, open http://dd.schedulesdirect.org with your web browser.. if it redirects to the SD home page, you're ok.
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SAKO_MAN
Just looking around
Just looking around


Joined: 13 Feb 2017
Posts: 3

PostPosted: Tue Feb 14, 2017 2:29 pm    Post subject: Reply with quote

Thanks rmeden, I can get to the website you listed below and I can logon using my account. I have validated that I have the same information in the WiRNS configuration for Schedules Direct. I am at a loss to find what is causing the guide update to fail. Is there another way to test the connection from WiRNS to Schedules Direct?
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Glenn1963
Planet Master
Planet Master


Joined: 26 Nov 2004
Posts: 1175
Location: Castlegar, BC

PostPosted: Tue Feb 14, 2017 6:36 pm    Post subject: Reply with quote

That error is saying that no Station data was retrieved from SD.

Have you checked your subscribed channels list on the SD site to see if there's something odd going on there?
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"I did absolutely nothing, and it was everything that I thought it could be."
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SAKO_MAN
Just looking around
Just looking around


Joined: 13 Feb 2017
Posts: 3

PostPosted: Tue Feb 14, 2017 7:31 pm    Post subject: Reply with quote

Thanks Glen1963 that was my issue. I finally got a successful guide update. I had not added a channel lineup to my Schedules Direct account. For the benefit of others seeing this same errors in their log files. That is what it looks like when WiRNS is successfully logging into Schedules Direct but you have not added a channel lineup to your profile. The simple user's guides should be updated to add instructions to explain how to add channel lineups. The SD user interface is not that obvious and this is obviously an easy step to miss. I was focused on getting WiRNS running and that was not my issue. Some times the simple question of "is the on/off button in the on position" is all that is needed.

Thanks
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