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West coast DIAL UP server might be down

 
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mt_tucker
Almost hooked


Joined: 19 Sep 2011
Posts: 7

PostPosted: Tue Sep 20, 2011 12:07 pm    Post subject: West coast DIAL UP server might be down Reply with quote

West coast DIAL UP server might be down

After trying everything I could to get my channel guide information I finally called Replay customer service.
The customer service rep was very nice, and we tried several things to get my guide information. But my system was not making a connection with the Replay server.

Not having any luck, the Rep thought it might be my systems modem, so we tried using the Replay customer service area code and prefix in Texas to get the guide. Well guess what that worked or at least we connected with the server in Texas. I did not want to pay long distance fees for peak hours so I stopped it once it started to download the guide information.

Now we tried an area code in California different area then mine. This time I got the message “Link Down”

All this testing leads the Replay rep to the conclusion (and I agree) that there is a problem with the Replay West Coast server.
He said he would get the information to the appropriate department.

Personally I would suggest if you live in the West Coast area and are also having problems you call Replay customer service 254-299-2705. Maybe if enough of us call they will get someone to fix this issue for us faster.
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mt_tucker
Almost hooked


Joined: 19 Sep 2011
Posts: 7

PostPosted: Tue Sep 20, 2011 4:13 pm    Post subject: Reply with quote

UPDATE:
I got a primary number in Fremont CA to work. This is a toll call for me.
Annoying, but at least I did get the guide info.
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