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Troubleshooting Checklist

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Planet Replay Forum Index -> WiRNS
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rbolen70
Planet Master
Planet Master


Joined: 12 May 2004
Posts: 1945
Location: Colorado

PostPosted: Mon Aug 08, 2005 12:35 pm    Post subject: Troubleshooting Checklist Reply with quote

For a NEW issue that cannot be found via a forum search, include the following and post a new topic with a clear and concise subject:

Details:
  • What stopped working?
  • What is working?
  • When did it stop working?
  • What changed?
  • New installation, upgrade or existing setup?

Replay model(s):
  • i.e. 5504, 4516, etc...

Replay Network Setup:
  • Static IP or DHCP (Static IP preferred)
  • DNS on Replay set to WiRNS IP
  • Gateway set to LAN Gateway

WiRNS:
  • Operating System
  • Service or Command Line
  • UPNP Enabled?
  • Serve Guide Data to Replays Enabled?
  • Last events from Administration -> View Log file (WiRNS Log section)
  • Errors from Administration -> View Log file (WiRNS Debug Log section)
  • Alternate Interface used?

Firewall:
  • On PC or Router?
  • Disabled or permit the following ports:
  • TCP/80
  • UDP/53
  • UDP/123
  • TCP/xxxx <-- For IVS, replace XXX with your IVS port on router.

WiRNS with DVArchive:
  • Seperate IP for each

Internet Access:
  • Type? (i.e. ADSL, ISDN, Cable, Satellite)
  • DirecWay?
  • ISP Proxy?
  • ISP Block port 80?
  • NAT'd private IP or public IP?
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